Retail - Store Manager

Tennessee Shine Company tri-star logo.
Gatlin's Escape Games in Gatlinburg & Pigeon Forge, TN.

key responsibilities

• Greet and engage customers in a friendly and professional manner

• Assist customers in finding products that meet their needs and provide product knowledge

• Handle cash transactions, operate the cash register, and process payments accurately

• Responsibly hold store keys

• Open retail store and prepare for the day

• Close out cash registers / complete all closing duties

• Supervise employees opening and closing retail store

• Restock shelves, organize merchandise, and ensure displays are visually appealing

• Maintain cleanliness and orderliness of the store

• Address and resolve customer inquiries and complaints promptly and effectively

• Collaborate with team members to achieve sales targets and store goals

• Stay informed about new products, services, and promotions

• Ensure oneself and employees follow company policies and procedures to provide and safe and secure environement


• Must be 18+ years of age

• Previous retail, customer service, and supervisor experience is required

• Strong communication and interpersonal skills

• Ability to work flexible hours, including evenings, weekends, and holidays

• Basic math skills and the ability to handle transactions accurately

• A positive attitude and a willingness to learn

• Ability to stand for extended periods and perform physical tasks such as lifting minimum 15lbs

• Team-oriented mindset with a commitment to delivering excellent customer service.

• Be availabe to complete bond before opening hours two days a week

• Attend weekly Managers Meeting

• Complete and pulish weekly store schedules every Sunday ensuring no overtime

• Complete weekly bond/ inventory

• Manage and approve weekly timecards (Tuesday night)

• Turn in all HR paperwork weekly

• Maintain required 48 hr work week including nights and weekends


• Greet customers, assess their needs, and help them find solutions. This includes providing information about products and services, comparing products, and recommending the best options

• Maintain inventory levels, analyze product demand, and communicate items that aren't selling well

• Set and achieve sales goals by training, motivating, mentoring, and providinmg feedback to Retail Associates

• Supervise cleaning and restocking the store before opening, during the day, and after closing

• Arrive on time, complete tasks efficiently, and prioritize activities, especially during busy times.

• Ensure high levels of customer satisfaction through excelent service

• Complete store administration and ensure compliance with policies and procedures

• Mentor/ train new employees

• Dress neatly and well groomed in accordance with the company uniform

• Dress apropriately as a Store Manager (company polo)

• Operate a point of sale terminal, make change correctly and complete credit card transactions.

• Issue refunds and access daily sales

• Calmly and professionally respond to angry guests

• Respond clearly to guests requests

• Operate and perform well in a loud environment

• Maintain a favorable working condition with fellow employees and managers: promotes a positive and cooperative work environment, which is conducive to maximize employee morale, productivity, and efficiency

• Complete employee performance reviews

• Coach and support new and existing retail associates

• Ensure all employees adhere to comapny policy and guidelines

• Act as store representative and set example for all staff

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