• Greet and engage customers in a friendly and professional manner
• Assist customers in finding products that meet their needs and provide product knowledge
• Handle cash transactions, operate the cash register, and process payments accurately Responsibly hold store keys
• Open retail store ensuring all opening duties are complete
• Close out cash registers / ensure all closing duties are complete
• Supervise fellow employees opening and closing retail store
• Restock shelves, organize merchandise, and ensure displays are visually appealing
• Maintain cleanliness and orderliness of the store
• Address and resolve customer inquiries and complaints promptly and effectively
• Collaborate with team members to achieve sales targets and store goals
• Stay informed about new products, services, and promotions
• Follow company policies and procedures to ensure a safe and secure environment
• Must be 18+ years of age
• Previous retail, customer service, and supervisor experience is required
• Strong communication and interpersonal skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• Basic math skills and the ability to handle transactions accurately
• A positive attitude and a willingness to learn
• Team-oriented mindset with a commitment to delivering excellent customer service Standing for long periods of time
• Use stomach and lower back muscles to support the body for long periods
• Lift minimum 15 lbs
• Greet customers, assess their needs, and help them find solutions. This includes providing information about products and services, comparing products, and recommending the best options
• Maintain inventory levels, analyze product demand, and communicate items that aren't selling well
• Set and achieve sales goals, provide advice about promotions, and use upselling techniques
• Supervise and participate in cleaning and restocking the store before opening, during the day, and after closing
• Arrive on time, complete tasks efficiently, and prioritize activities, especially during busy times
• Dress neatly and well groomed in accordance with the company uniform and appearance policies
• Operate a point of sale terminal, make change correctly and complete credit card transactions
• Issue refunds and access daily sales
• Calmly respond to angry guests and handle situation when acting Manager on Duty Respond clearly to guests requests
• Operate and perform well in a loud environment
• Maintain a favorable working condition with fellow employees and managers: promotes a positive and cooperative work environment, which is conducive to maximize employee morale, productivity, and efficiency
