Retail - Assistant Manager

Tennessee Shine Company tri-star logo.
Gatlin's Escape Games in Gatlinburg & Pigeon Forge, TN.

key responsibilities

• Greet and engage customers in a friendly and professional manner

• Assist customers in finding products that meet their needs and provide product knowledge

• Handle cash transactions, operate the cash register, and process payments accurately Responsibly hold store keys

• Open retail store and prepare for the day

• Close out cash registers / complete all closing duties

• Supervise employees opening and closing retail store

• Restock shelves, organize merchandise, and ensure displays are visually appealing Maintain cleanliness and orderliness of the store

• Address and resolve customer inquiries and complaints promptly and effectively Collaborate with team members to achieve sales targets and store goals

• Stay informed about new products, services, and promotions

• Follow company policies and procedures to ensure a safe and secure environment


• Must be 18+ years of age

• Previous retail, customer service, and supervisor experience is required

• Strong communication and interpersonal skills

• Ability to work flexible hours, including evenings, weekends, and holidays

• Basic math skills and the ability to handle transactions accurately

• A positive attitude and a willingness to learn

• Ability to stand for extended periods and perform physical tasks such as lifting minimum 15lbs

• Team-oriented mindset with a commitment to delivering excellent customer service. Be availabe to complete bond before opening hours 2 days a week

• Be available to attend weekly Managers Meeting (upon request)


• Greet customers, assess their needs, and help them find solutions. This includes providing information about products and services, comparing products, and recommending the best options.

• Maintain inventory levels, analyze product demand, and communicate items that aren't selling well.

• Set and achieve sales goals, provide advice about promotions, and use upselling techniques.

• Supervise and participate in cleaning and restocking the store before opening, during the day, and after closing.

• Arrive on time, complete tasks efficiently, and prioritize activities, especially during busy times.

• Mentor/ train new employees

• Dress neatly and well groomed in accordance with the company uniform

• Dress apropriately as an Assistant Manager (company polo)

• Operate a point of sale terminal, make change correctly and complete credit card transactions.

• Issue refunds and access daily sales

• Calmly and professionally respond to angry guests

• Respond clearly to guests requests

• Operate and perform well in a loud environment

• Maintain a favorable working condition with fellow employees and managers: promotes a positive and cooperative work environment, which is conducive to maximize employee morale, productivity, and efficiency

• Assist and complete store weekly schedules as needed

• Assist and complete weekly bond/ inventory

• Assist with employee performance reviews

• Coach and support new and existing retail associates

• Ensure all employees adhere to comapny policy and guidelines

• Act as store representative and set example for all staff

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